What is your '6 Month Wear Well' Guarantee'?
We're so confident that our shirts not only look and feel great when you take them out of the packaging, but also once you've washed them, that we'll give you a full refund, if you choose to return your shirt to us within within 6 months of purchase. Are we mad, NO.... no just confident we make good t-shirts.
What do you mean 'sweatshop free'?
Where stated our shirts are made in factories that comply with the guidelines layed out by the Fair Wear Foundation. The FWF exists to promote fair labour conditions in the clothing industry. So they're not made in sweatshops.
How much is postage / shipping?
We post by various methods so prices vary depending on what you've ordered and where it is being sent.
What forms of payment do we accept?
Pretty much any option you like... from the following: Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is the MILLIONHANDS store?
We use Realex and PayPal for payments, both methods automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from MILLIONHANDS?
NO, you don't have to have a PayPal account: although if you already have an account with PayPal you can use it.
How long will it take for my order to arrive?
It depends which shipping method you choose, but can be anything from 1 day in UK, if you choose Next Working Day courier or some services can take up to a month if you are ordering from abroad.
Do I receive a confirmation email after ordering?
Yes. Once your online transaction has been completed, your order will be confirmed by email (within 24 hours). Please check this just to make sure all details are correct especially your address. If any details are wrong, drop us an email ASAP with 'Urgent' in subject line: firstname.lastname@example.org
Please note: we're not responsible for missing orders if we are given the wrong address
What if there's a problem with my order?
Drop us an email to customerservice [at] millionhands.net with 'Urgent' in the subject line, as soon as possible and let us know what it is.
What's your return policy?
As part of our Wear Well Guarantee you can return your item to us unworn within 6 months purchase and we'll we'll exchange your item for you free of charge; or refund your money.
Return items to: MILLIONHANDS RETURNS, Unit 28 Heathfield, Stacey Bushes, Milton Keynes, MK12 6HP
What if I have a question not listed on this page?
Get in touch and we'll answer it! Customerservice [at] millionhands.net
In the most part we would suggest getting the size you most often wear, but it's a good idea to check the sizing charts next to each T-shirt before you buy.